Shipping Policy

Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Note: Any apparel or accessories will be shipped separately to any seasoning order and have its own processing time. Currently we are drop shipping all apparel so those orders will be made to order,  processed and shipped from our vendor. 

Domestic Shipping Rates and Estimates

Currently we are only shipping within the United States. We plan to add more countries and territories later. 

Flat rate shipping: We offer $8 flat rate shipping on all seasoning and sauce orders within the United States. Orders including apparel will have a separate shipping rate. Any orders over $50 will receive free shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at info@hkseasoning.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Due to the nature of our products being food and beverage related. All sales are final. Although if you are unsatisfied with your order please reach out and let us know how we could help. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@hkseasoning.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@hkseasoning.com